From the 360 assessments of 87,000 leaders, we were able to identify three key clusters of items that are often the foundation for trust.
Jack Zenger, CEO, Zenger/Folkman & Joseph Folkman, president, Zenger/Folkman
takeaways of note:
Trust is built from…
1- Positive Relationships – in touch with issues & concerns of others; generates cooperation; resolves conflict; gives honest feedback in helpful ways
2- Good Judgement/Expertise – in making decisions; trusted & sought by others; anticipates & responds quickly to problems
3- Consistency – set a good example; walk the talk; honor commitments; follow through; go above & beyond
Bonus Nugget – Do You Need All 3 Elements of Trust?
Intuitively... consistency would be the most important element.
Analysis showed… relationships had the most substantial impact.
