“You need to genuinely show with actions, not just words, to employees and customers that you’ll do whatever you can to support them during difficult times.”
Ryan Urban, CEO, BounceX
takeaways of note:
1. Invest in your people… applicable example from Safelite AutoGlass
MARCEL SCHWANTES, FOUNDER AND CHIEF HUMAN OFFICER, LEADERSHIP FROM THE CORE
2. Be bold… applicable example from the Parking SpotBounceX
3. Focus on both profitability & empathy… applicable example from BounceX