Those who can develop their ability to listen fully, communicate clearly, act quickly & confidently, build resiliency, and model positive behaviors will lead well into the future
Margaret-Ann Cole, Managing Director, Accenture Talent and Organization Practice
takeaways of note:
Listen Fully – Eliminate distractions & focus on the people in front of us; full engagement – take cues from body language, facial expressions, gestures
Communicate Clearly – begins with transparency; be honest about what’s known & what’s unknown
Act Quickly & Confidently – no way to build credibility without follow-through; be certain, decisive & committed to clear objectives
Build Resiliency – the ability to get up faster, to bounce back & reshape; also about self-care
Model Positive Behavior – be acutely aware of what behaviors we’re displaying; when we do what we say, we build trust & establish credibility — and our team will emulate