Although communication is at the core of the human experience, it’s easy to feel overwhelmed and shy away from it, dismissing it as too hard.
Adam Mastroianni, Columbia Business School researcher
Takeaways of Note:
having good conversations really isn’t that complicated, keep in mind…
- Don’t skip the small talk
- Please, please, put your phone away
- Go with the flow and keep an open mind
- Stop worrying about how you’re being perceived—they like you more than you think
- Ask questions, preferably open-ended ones
- Give your partner a path through the conversation
- Venture out deeper when you’re ready
- Don’t stress if the conversation is ending faster, or running longer, than you want it to
- Ultimately, tailor your approach