If we do not believe that emotions play an important part in life, or that there is no place for them in the workplace, EI won’t make much of a difference. 

Using a more emotionally intelligent approach in a situation sometimes takes courage, persistence, and patience …leaders need to believe it is worth the time and effort

Dr. Cary Cherniss & Dr. Cornelia W. Roche

takeaways of note:

9 points of advise offered to leaders in the published book Leading With Feeling! and expounded upon in Kevin Kruse’s above-linked interview with the authors:

  1. Monitor the emotional climate
  2. Express your feelings to motivate others
  3. Consider how your own behavior influences others’ emotions
  4. Put yourself in others’ shoes
  5. Decipher the underlying emotional dynamics of a situation
  6. Reframe how you think about the situation
  7. Create optimal interpersonal boundaries
  8. Seek out others for help in managing emotions
  9. Help others develop their emotional intelligence abilities