Uber’s workforce was frustrated, and the brand was becoming toxic
Frances X. Frei, professor – Harvard Business School, author and Anne Morriss, entrepreneur, executive founder – Leadership Consortium, author
…the very values that had fueled Uber’s success had also been misused and distorted on his watch.
Takeaways of Note:
Empowerment Leadership – as a leader, create the conditions for team to fully realize their capacity & power
3 Core Drivers of Trust (people tend to trust)…
- Authenticity – when they believe they’re interacting with the real you
- Logic – when they have faith in your judgment & competence
- Empathy – when they feel that you care about them
…when trust is lost, it can almost always be traced back to a breakdown in one of these 3 drivers.
Build It, and They Will Come – take responsibility to reveal your humanity (authenticity) & analytic chops (logic) while communicating your commitment to the team (empathy)
Overcoming Your Wobble – people won’t trust you enough to lead them if (1) they think you care more about yourself than about others – empathy is likely your wobble; (2) they don’t have confidence in your ideas, or your ability to deliver on them – logic is likely your wobble; (3) they feel they’re not getting access to the “real” you—to what you fully know, think, & feel – authenticity is likely your wobble.
In Myself I Trust – empowerment leadership doesn’t begin when other people start to trust you. It begins when you start to trust yourself… if you don’t trust yourself, why should anybody else trust you?