takeaways of note:
Emotional Intelligence in 4 components:
Self Awareness – knowing yourself …your values, strengths & weaknesses, in comparison to how others perceive you
Self Control – adapting to new information …managing emotions & actions in productive & healthy ways
Building Relationships – managing conflict …how to use awareness of others to maximize their potential & relationship
Awareness of Others – feeling empathy …aware of others’ emotions & needs, as well as their skills, preferences & other aspects of diversity… and extending empathy