takeaways of note:
Complex crises aren’t the time for leaders to play the hero.
While impulse may be to take more control during tough times, McChrystal discovered it’s often better to decentralize authority when in a complex fight with a wily enemy – be it terrorists or a deadly virus:
1- Be the solution, not the problem… create an ecosystem for your talented people to figure out solutions – “a team of teams”;
2- It works for business crises too... an executive’s job isn’t to tell teams what to do; rather to set clear priorities & empower teams to shape the best response,”
Jessica Stillman Contributor, Inc.com @EntryLevelRebel