Takeaways of Note:
How leaders can foster a thriving culture:
1. Create a culture that performs… (a) knowledge, (b) mindset & belief, (c) behavior
2. Maximize leadership impact… in addition to communication & actions, ensure operations, processes, & decisions reflect Team culture
3. Resolve cultural tensions… assist decision-making whenever Team members are faced with cultural tensions (i.e being cost-centered or customer-centric)