Twenty-first-century success depends on… the broaden-and-build mode of positive emotion, which allows us to solve complex problems and foster cooperative relationships… positive emotions like trust, curiosity, confidence, and inspiration broaden the mind and help us build psychological, social, and physical resources. We become more open-minded, resilient, motivated, and persistent.
Laura Delizonna
Takeaways of Note:
- Approach conflict as a collaborator, not an adversary –
- Speak human to human –
- Anticipate reactions and plan countermoves –
- Replace blame with curiosity –
- Ask for feedback on delivery –
- Measure psychological safety –