The solution is in understanding the new rules of engagement; in building a communication skill set that reflects the demands of our digitally-driven age.
Erica Dhawan and Tomas Chamorro-Premuzic
Takeaways of Note:
- Don’t conflate brief communications and clear communications — don’t assume that others understand our cues & shorthand. Spend time to be ultra clear… we can never be too clear, but it’s too easy to be less clear than we should.
- Don’t bombard your team with messages — don’t email, text and phone… choose your digital volume wisely.
- Establish communication norms — consistent behaviors help others understand us… make that easier for others by establishing a clear personal communication style.
- See the hidden opportunities in written communications — punctuation, grammar, and word choice might reveal prejudiced attitudes.
- Create intentional space for celebration — socializing can strengthen relationships and lay the foundation for future collaboration… find ways to shorten the affinity distance.