Efforts to enhance the meaningfulness of work by redesigning employees’ jobs should not stop where the formal job description ends.
Mark C. Bolino, University of Oklahoma’s Price College of Business
Anthony C. Klotz, Texas A&M University’s Mays Business School
Takeaways of Note:
“Citizenship Crafting” – allowing team members to proactively shape how to contribute beyond their job description in ways that are personally meaningful, rewarding & consistent with their strengths (similar to “job crafting”, but distinct in that it focuses on going beyond the call of duty and being able to shape those “citizenship” contributions)
Benefits can include…
1… more meaning & fulfillment & enhanced team’s performance (simultaneously enhancing employee well-being & team productivity)
2… reduced reliance on extrinsic sticks & carrots to motivate employees to go the extra mile