In many cases, leaders only watch for the big mistakes; but sometimes, it’s the small actions (or inactions) that can hurt your brand…
Take care of the details to ensure that your brand stays intact and your team feels motivated
Anne Sugar, executive coach & speaker
takeaways of note:
Be aware of how daily habits can affect others’ perception of us…
Using phones – gives impression of not caring about the speaker
Managing the email cc list – putting too many cc’s can make team members feel defensive
Micromanaging – resist focusing too much on the details of how team gets work done; focus on strategic vision & delegate what can
Not returning messages – team wants to be heard & know that their hard work is being followed up on