Big voice is great for declaring a mission, or describing a vision; Big voice creates perspective. But in a time of crisis, team members already have plenty of perspective. They need plans. They need to know what you will do. They need to know what they can do… and they not only expect, but desire, leadership that is calm yet determined, collaborative yet decisive, humble yet inspiring.
Jeff Haden, Contributing editor, Inc,
What Nearly Every Leader Forgets to Say During a Crisis
