Although the rigid, “command-and-control” style of leadership has largely been replaced by more collaborative approaches, structures and processes remain essential, particularly in large, highly matrixed organizations where a lack of alignment can impact far more than just personal credibility.

Jenny Fernandez, Executive & Team Coach, TedX speaker

4 tactics to set your team up for success while preserving engagement & trust…

1. “One message, one team” – clear & consistent communication, ensuring all team members are aligned with shared goals & values.

  • Evaluate whether current communication channels and messaging effectively support org’s vision & goals.
  • RACI matrix (Responsible, Accountable, Consulted, Informed) can help clearly outline roles & responsibilities

2. Shared team goals – focus on team-based objectives rather than individual achievements. OKRs (Objectives and Key Results)

  • Team-centered goals enable team members to see success as a collective effort rather than a personal competition.
  • A balanced scorecard supports this approach by tracking goals across multiple dimensions

3. Rewarding the right behaviors – reinforce & reward team members who respect reporting structures; foster a culture of accountability

  • Praise or recognition can set a standard for others to follow… a simple “thank you for following the proper process” during a team meeting can boost morale and reinforce importance of protocols
  • Peer recognition program spotlighting team members who prioritize teamwork and respect processes

4. Balancing autonomy with structure – tailor guidance & support for each team member’s experience & competence. As team members grow & develop, increase autonomy while reinforcing the importance of following established processes