Although the rigid, “command-and-control” style of leadership has largely been replaced by more collaborative approaches, structures and processes remain essential, particularly in large, highly matrixed organizations where a lack of alignment can impact far more than just personal credibility.
Jenny Fernandez, Executive & Team Coach, TedX speaker
Takeaways of Note:
4 tactics to set your team up for success while preserving engagement & trust…
1. “One message, one team” – clear & consistent communication, ensuring all team members are aligned with shared goals & values.
- Evaluate whether current communication channels and messaging effectively support org’s vision & goals.
- RACI matrix (Responsible, Accountable, Consulted, Informed) can help clearly outline roles & responsibilities
2. Shared team goals – focus on team-based objectives rather than individual achievements. OKRs (Objectives and Key Results)
- Team-centered goals enable team members to see success as a collective effort rather than a personal competition.
- A balanced scorecard supports this approach by tracking goals across multiple dimensions
3. Rewarding the right behaviors – reinforce & reward team members who respect reporting structures; foster a culture of accountability
- Praise or recognition can set a standard for others to follow… a simple “thank you for following the proper process” during a team meeting can boost morale and reinforce importance of protocols
- Peer recognition program spotlighting team members who prioritize teamwork and respect processes
4. Balancing autonomy with structure – tailor guidance & support for each team member’s experience & competence. As team members grow & develop, increase autonomy while reinforcing the importance of following established processes