Treating people better brings a host of advantages — and helps explain why some organizations fare better than others.
Roger Trapp, journalist
Takeaways of Note:
8 practices to help leaders show gratitude for excellent work – helping teams feel more valued & happier and improving customer satisfaction
1- Solicit & Act on Input – teams become more engaged when they see their ideas being used
2- Assume Positive Intent – atmospheres of trust are more likely to stimulate creativity
3- Walk In Their Shoes – ask team how they’re approaching their work and to share recent accomplishments
4- Look For Small Wins – notice & express appreciation for small-scale efforts as much as major achievements
5- Give Now, Give Often, Don’t Be Afraid – check in regularly & help… will see good progress
6- Tailor to the Individual – not everyone appreciates the same rewards
7- Reinforce Core Values – help connect organizational values with day-to-day actions
8- Make it Peer-to-Peer – when teammates are grateful to each other they reinforce trustworthiness, dependability, talent, etc.
From Adrian Gostick & Chester Elton‘s book, Leading With Gratitude